4net IT Support (4net) wants https://4net.com.au/ to be usable by as many people as reasonably possible, including people who use assistive technologies or have visual, hearing, motor, cognitive or other accessibility needs.
Our accessibility goal
We are working toward aligning the website with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.
This is an ongoing commitment rather than a one-time project. As the website, content and third-party integrations change, we will continue reviewing and improving accessibility.
Measures we aim to support
Our website design and development approach aims to include:
- clear page structure and meaningful heading order;
- keyboard-accessible navigation and interactive controls;
- visible keyboard focus indicators;
- sufficient colour contrast;
- readable typography and responsive layouts;
- text alternatives for meaningful images and icons;
- form labels, instructions and understandable error messages;
- descriptive link and button text;
- support for browser zoom and text resizing;
- reduced reliance on colour alone to communicate meaning;
- semantic HTML and appropriate accessible names;
- captions, transcripts or alternatives for important multimedia where applicable; and
- content written in clear, direct language where practical.
Compatibility
The website is intended to work with current versions of commonly used browsers and assistive technologies. Older browsers, unsupported devices or some combinations of assistive technology may not provide the same experience.
For the best experience, keep your browser and assistive technology updated.
Known limitations
Despite our efforts, some content or features may not yet fully meet our accessibility goal. Potential limitations can include:
- third-party forms, maps, booking tools, embedded media or widgets that we do not fully control;
- older documents or downloadable files;
- content provided by external vendors;
- temporary issues introduced during website updates; and
- complex diagrams or visual content that may require additional explanation.
We will work to provide a reasonable alternative where practicable when an accessibility issue is reported.
Need information in another format?
If you cannot access information on the website, contact us and tell us:
- the page or content you were trying to access;
- the difficulty you experienced;
- the browser, device or assistive technology you were using, if you are comfortable sharing it; and
- the alternative format or assistance that would help.
We may be able to provide information by phone, email or another accessible format.
Accessibility feedback
We welcome feedback about the accessibility of the website.
We aim to acknowledge accessibility enquiries within five business days and will make reasonable efforts to investigate and respond. Resolution time may depend on the nature of the issue and whether a third-party provider is involved.
Contact us
4net IT Support
Sunshine Coast, Queensland, Australia
Website: https://4net.com.au/
Phone: 07 5448 8769
Email: hello@4net.com.au
When contacting us, please use the subject line Website accessibility where possible.
Review of this statement
We will review this statement periodically and update it when significant accessibility, technology or website changes are made.