4net IT Support (referred to as 4net, we, us or our) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit https://4net.com.au/, contact us, request a consultation or otherwise interact with our website and business.
We handle personal information in accordance with applicable Australian privacy laws and, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Personal information we may collect
Depending on how you interact with us, we may collect:
- your name, business name and job title;
- your email address, telephone number and contact preferences;
- information you submit through website forms, consultation requests or enquiries;
- information about your organisation, technology environment or service requirements that you choose to provide;
- correspondence and records of communications with us;
- technical information such as your IP address, browser type, device type, pages viewed, referral source and approximate location;
- cookie, analytics and website usage information; and
- any other information that you voluntarily provide.
Please avoid submitting passwords, security keys, highly sensitive personal information or confidential client data through a general website enquiry form.
2. How we collect information
We may collect personal information:
- directly from you when you complete a form, call, email or meet with us;
- when you request information, a consultation, quotation or service;
- through cookies, analytics tools, server logs and similar technologies;
- from your employer or another authorised representative;
- from publicly available sources; and
- from technology, security, hosting, communications or business service providers where permitted by law.
3. Why we use personal information
We may use personal information to:
- respond to enquiries and consultation requests;
- understand your organisation's IT, Microsoft 365, cybersecurity, backup or hardware requirements;
- prepare proposals, quotations and service recommendations;
- communicate with prospective and existing clients;
- provide, administer and improve our services;
- operate, secure, maintain and improve our website;
- investigate suspected misuse, fraud or security incidents;
- comply with legal, regulatory, insurance and contractual obligations;
- manage business records and internal administration; and
- send relevant service updates or marketing communications where you have consented or where otherwise permitted by law.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us.
4. Managed services and client information
When 4net provides managed IT, Microsoft 365, cybersecurity, backup, monitoring, support or related services, we may process information on behalf of a client.
That processing is also governed by the applicable proposal, service agreement, statement of work, confidentiality obligations and security arrangements agreed with the client. Where we process personal information on behalf of a client, the client may remain responsible for determining how that information is collected and used.
This website Privacy Policy does not replace the privacy, security or data-processing terms contained in a client service agreement.
5. Cookies and analytics
Our website may use cookies and similar technologies to:
- operate essential website functions;
- remember preferences;
- understand website traffic and usage;
- measure the effectiveness of website content and campaigns; and
- help protect the website from misuse or automated activity.
You can control or disable cookies through your browser settings. Disabling some cookies may affect how the website functions.
Where analytics or third-party tools are used, those providers may collect technical information in accordance with their own privacy policies.
6. Disclosure of personal information
We may disclose personal information to:
- our employees, contractors and authorised service personnel;
- hosting, cloud, communications, analytics, security, backup and software providers;
- professional advisers, insurers, auditors and legal representatives;
- vendors or technology partners involved in preparing or delivering a requested solution;
- law enforcement, regulators, courts or government authorities where required or authorised by law; and
- another organisation involved in a business restructure, merger, sale or transfer, subject to appropriate confidentiality and privacy safeguards.
We do not sell personal information.
7. Overseas disclosure and cloud services
Some service providers may store or process information outside Australia, including through global cloud and software platforms. The countries involved may vary according to the provider and service used.
Where reasonably practicable, we select reputable providers and take reasonable steps to ensure that personal information is handled securely and in accordance with applicable legal and contractual requirements.
8. Security
We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include access controls, multi-factor authentication, security monitoring, encryption where appropriate, backup, staff procedures and vendor risk management.
No website, email system or electronic transmission is completely secure. You should not send passwords, authentication codes or highly sensitive information through unsecured channels.
9. Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, contractual, tax, insurance, security and record-keeping obligations.
When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to lawful backup and archival processes.
10. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding. In some circumstances, the law may permit or require us to refuse access. If so, we will explain the reason where legally permitted.
11. Privacy questions and complaints
To ask a privacy question, request access or correction, or make a complaint, contact us using the details below.
We will review privacy complaints and aim to respond within a reasonable period. If the Privacy Act applies and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
12. Third-party websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of those third parties. You should review their privacy policies before providing personal information.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations. The current version will be published on this page with the updated date.
14. Contact us
4net IT Support
Sunshine Coast, Queensland, Australia
Website: https://4net.com.au/
Phone: 07 5448 8769
Email: hello@4net.com.au